WF-005 · Legal

NOC issuance

Document type: No objection certificate · 5 steps · 7 items currently in flight

Workflows

Approval cycle

Trigger

Document classified as No objection certificate

Tenant request check

Sequential

Assigned role: Records Officer

Action: Review

Due within 1 working day

Escalates to: Records Manager

Condition — Outstanding service charges

Yes

Finance clearance required first

Continue to clearances

Parallel — both approvals run at the same time

Facilities clearance

Parallel

Assigned role: Department Head

Action: Approve

Due within 2 working days

Escalates to: Head of Facilities

Legal clearance

Parallel

Assigned role: Legal Counsel

Action: Approve

Due within 2 working days

Escalates to: Head of Legal

NOC signature

Sequential

Assigned role: Managing Director

Action: Sign

Due within 1 working day

Escalates to: Board Secretary

Issue and file

Sequential

Assigned role: System

Action: Archive

Due within Immediate

Escalates to: —

Completed

Reference number locked, document published to repository, audit trail sealed

Rejected at any step → returned to the requester with a mandatory comment, cycle closed as “Rejected”.

Settings

Workflow name

Applies to

Business owner

Email notification at each step

Reminder 24 hours before due

Auto-escalate when overdue

Allow delegation while on leave

Require comment on rejection

Recent activity

Escalation rule updated

Head of Legal added at step 3 — 16 Sep 2026

Version published

v4 published by Records Manager — 16 Sep 2026

Step renamed

"Legal review" → "Legal clearance" — 11 Sep 2026

WF-005 · last updated 14 Sep 2026